Quality policy
Pihlajalinna’s quality policy and quality control system support the strategy of Pihlajalinna Group. The joint quality policy is followed throughout Pihlajalinna Group.
Pihlajalinna aims to ensure that the company’s operations comply with valid legislation, authoritative regulations and any licences and requirements of the industry.
The Pihlajalinna management agrees to comply with the requirements, to monitor the development of customer experiences, medical quality, employee satisfaction and process quality and to take the necessary action needed to fulfil the quality-related objectives.
The Pihlajalinna management is committed to constantly improving the operations and the quality control system and creates the prerequisites for achieving the quality-related objectives.
Scope of the quality management system and environmental system
The quality management system and environmental system are followed in all activities of Pihlajalinna.
Coverage and scope of the ISO9001:2015 certificate
The certificate covers operations in medical centers, Ikipihlaja homes, Kolmostien Terveys’s bed department, Mäntänvuori Terveys’s bed department and Selkämeren Terveys’s rehabilitation department.
You can find a list of certified establishments here (pdf)
Coverage and scope of the ISO14001:2015 certificate
Pihlajalinna’s private health services, i.e. occupational health and medical centers and hospitals, are certified according to the ISO 14001 environmental management standard.
Licences
Any Pihlajalinna unit providing private healthcare services has been licensed for the provision of healthcare services by an authorising body (section 4 of the Finnish Private Health Care Act (152/1990)).